BAIT DADDY — RETURN & REFUND POLICY

Because live bait is a perishable, time‑sensitive product, all sales are final.

However, we stand behind the quality of what we ship. If your live bait arrives dead on arrival (DOA):

• You must contact us within 2 hours of delivery

• Include clear photos of the unopened bag or container

• We will offer store credit or a replacement, depending on availability

We cannot issue refunds or replacements if:

• The package was left outside too long

• The customer provided an incorrect address

• Weather conditions affected survival

• The bait was opened before photos were taken

Frozen bait is also perishable, but we allow limited returns.

We will replace or credit your order if:

• The product arrives thawed, spoiled, or damaged

• You contact us within 24 hours of delivery

• You provide photos of the condition

We cannot accept returns of frozen bait for:

• Preference changes

• Over-ordering

• Improper storage after delivery

Tackle items may be returned if:

• They are unused, unopened, and in original packaging

• You contact us within 14 days of delivery

• You provide proof of purchase

Customers are responsible for return shipping unless the item arrived damaged or incorrect.

We do not accept returns on:

• Used tackle

• Items damaged by normal wear and tear

• Clearance or final-sale items

Wildlife feed can be returned if:

• The bag is unopened and in original condition

• You contact us within 7 days of delivery

We cannot accept returns on:

• Opened bags

• Feed damaged by weather, pests, or improper storage

• Bulk orders over 50 lbs unless defective

If feed arrives damaged or contaminated:

• Contact us within 24 hours with photos

• We will replace the product or issue store credit